Will B-n-T Tents staff carry equipment down stairs, hills or gates?
We will not carry up or down stairs unless arrangements have been made prior to delivery. There is too much liability involved in going up or down with the heavy equipment. This it prevent any injuries on your property during the delivery process. We will drop the equipment on level surfaces within 50' of our truck. If the equipment needs to carried further, we can make arrangements for an additional fee.
This policy also applies to sloped areas. We will charged for extreme terrain. This makes our delivery more challenging and adds risk of injury to our staff. This is a situation that would definitely need to be surveyed before booking your event. Please schedule an appointment with our installation specialists to be sure you know what kind of equipment will be needed to accommodate your event.
Another challenge for our staff is gated areas. The tools and items we use to move our equipment may not accommodate a gated area. In this case hand hauling is involved and adds to the setup time. If this is the case for your yard, we would need to know about this ahead of time to arrange more time on your appointment and add a handling fee to your order. Please indicate this when ordering to ensure no last minute issues when our staff arrives to deliver or setup.
If there is ever any question about your delivery or setup area, please contact us to schedule a survey. We are always willing to get details taken care ahead of time instead of having issues when we arrive.
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5124 WEST RIVER DR
Serving Grand Rapids and West Michigan areas since 2003
COMSTOCK PARK, MI 49321